Our current response to the evolving situation is to: I will provide any additional updates as they come along and as always, I am here to answer any questions that you have or provide any support that is needed!Īcuity will remain flexible and together, we will all prevail.Īcuity takes the coronavirus (COVID-19) threat seriously and has been closely monitoring events. Lastly, we just want to express our sincere hope that everyone and all of your families are safe!! We appreciate and ‘Thank’ each of you for continuing to work with Acuity during this difficult time. Please remember that we have entered and opened the State of Virginia and we are now quoting and writing business in the state!.However, please remember that these are auditable anyway, so we can either reduce for the current term or they will receive return money following their audit. We are committed to remaining flexible with renewal and mid-term reductions for any policy. Please discuss each of these individual account or policy question with your CL underwriter for each policy. For any questions regarding mid-term reductions in payroll or sales.We are fully staffed to handle all calls to our Billing Unit, and we remain committed to helping our insureds during this challenging time. Recognizing that one size does not fit all, Acuity has been successfully working with insureds on a case-by-case basis relative to all their billing options and taking into account their unique circumstances.I also wanted to make you aware of some items that may have been missed in the flurry of emails that I am sure you received from all of your carriers last week: I wanted to reach out to you to see if you or your agency needs anything from Acuity? At this time, all of Acuity is working remotely from home and will continue to do so for the foreseeable future. If an agency is concerned, they could convert this policy to direct bill mid-term, but that will probably require a cancel/re-write. Thank you.Īcuity is going to handle premium payment questions/requests on a case by case basis. We love you, and stay safe!Īs potentially the only recipient of this message for your agency, please share this email and information with all of your office(s) and staff. Thank you for all that you do to help our mutual customers through this challenging time. This discount will appear as a credit on declarations. Within the next couple weeks, we will begin the process of applying the discount to policies with an effective date between March 11, 2020, and April 30, 2020. Phase 2: Apply discount to policies issued since March 11, 2020 Comparative raters will automatically include the credit upon quoting as well. The discount will appear as a credit for each unit on Acuity’s quote/application and declarations. We are pleased to inform you this discount will appear on new and renewal auto policies issued on or after April 30, 2020. Phase 1: Current and Future New Business and Renewals Listed below are the phases and key dates when customers will see this discount applied to policies. Our team has been working hard to make this endorsement available as quickly as possible. As a refresher, Acuity is creating a COVID-19 Reduced Driving Discount Endorsement that will automatically roll on to policies for 12 months. North Carolina Joint Underwriting Association/North Carolina Insurance Underwriting AssociationĪcuity recently announced plans to discount our personal auto rates to assist customers affected by the COVID-19 crisis. Please do not share information with clients unless designated by the carrier in the update.Ĭlick on the links below to be taken directly to a specific carrier's information. NOTE: This page contains confidential communications between our carriers and Alera agencies. The most recent information will be at the top of each carrier's entry. Page is updated as information is received. Last Update 10:39 AM ET

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